Terms and Conditions

Please read these Terms and Conditions (“Terms” or “Terms and Conditions”) carefully before using the https://www.claimclimbers.com website, including all pages and subdomains (collectively, the “Website”), operated by Claim Climbers LLC (“Claim Climbers,” “we,” “us,” or “our”).

The terms “You” and “Your” refer to the person accessing this Website and agreeing to Claim Climbers’ Terms and Conditions. Access to and use of this Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use the Website.

I. GENERAL

1. Scope of these Terms and Conditions

These Terms and Conditions apply only to this Website. The Website may contain links to third-party websites or services that are not owned or controlled by Claim Climbers. We do not control and are not responsible for the content, privacy policies, practices, or other information on those sites. You acknowledge and agree that Claim Climbers is not liable, directly or indirectly, for any loss or damage caused by reliance on third-party websites or services.

2. Rights and Restrictions of Use

You may use the Website solely in accordance with these Terms and the Privacy Policy. Access to the Website is for personal use only. You may not transmit viruses or malicious software to this Website. Any violation of local, state, federal, or international laws while using this Website is prohibited. Claim Climbers may revoke your access to the Website immediately and pursue legal action if these restrictions are violated.

3. Limitation of Liability, Warranty Disclaimer, and Indemnification

Claim Climbers provides services and website content on an “as is” and “as available” basis. To the fullest extent permitted by law, Claim Climbers disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, and uninterrupted or error-free operation.

Claim Climbers does not guarantee any VA disability rating, VA decision, service connection determination, claim outcome, timeline, payment amount, or other result from the U.S. Department of Veterans Affairs or any other government agency. Claim Climbers does not control and is not responsible for decisions made by the VA, the Board of Veterans’ Appeals, the Court of Appeals for Veterans Claims, or any other governmental body.

You agree to indemnify, defend, and hold harmless Claim Climbers LLC, its owners, officers, employees, contractors, providers, affiliates, representatives, licensors, vendors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

1. your use of the Website or Services;
2. your violation of these Terms;
3. information, documents, records, or statements you provide to Claim Climbers;
4. your misuse, alteration, distribution, or submission of any materials provided by Claim Climbers;
5. your violation of any law, rule, regulation, or third-party right.

Claim Climbers agrees to be responsible for direct damages caused by Claim Climbers’ gross negligence, willful misconduct, or material breach of these Terms, subject to the limitations of liability stated in these Terms. Claim Climbers does not indemnify you for VA decisions, claim outcomes, third-party conduct, or actions taken by you or others outside Claim Climbers’ control.

To the fullest extent permitted by law, Claim Climbers will not be liable for indirect, incidental, consequential, special, punitive, exemplary, or lost-profit damages. Claim Climbers’ total liability for any claim arising from or related to the Website or Services shall not exceed the amount you paid to Claim Climbers for the specific service giving rise to the claim.

4. Minimum Age Requirement

The Website is not intended for use by individuals under the age of 13. Any person under the age of 13 must cease using this Website immediately. Services provided by Claim Climbers are restricted to individuals over the age of 18. Claim Climbers does not knowingly collect information from individuals under the age of 13. 

If we discover that we have received information from a minor in violation of this policy, it will be promptly deleted. If you believe Claim Climbers has received such information, please contact us at info@claimclimbers.com 

5. Consent To Call Recording and Monitoring

By engaging in a phone call or video call with Claim Climbers LLC, you acknowledge and agree that the call may be recorded or monitored for quality assurance, training, documentation, and compliance purposes.

You agree to this recording regardless of whether you are calling us or receiving a call from us, and whether the call is with an employee, contractor, or affiliate of Claim Climbers.

Claim Climbers will provide disclosure prior to the call in accordance with applicable federal and state laws. If you do not wish to be recorded, you must inform the representative or discontinue the call.

Your use of our Services constitutes your consent to call recording and monitoring where permitted by law.

6. Trademarks

Claim Climbers’ name, logo, and all related names and marks are registered trademarks. These trademarks may not be used in connection with any product or service that is not offered by Claim Climbers, nor in any manner that disparages or discredits Claim Climbers or its affiliates. All other trademarks are the property of their respective owners.

7. Copyright

All content on this Website, including documents and materials, is © Claim Climbers LLC or its licensors and protected under U.S. Copyright Act and applicable laws. Unauthorized use of content, including reproduction, modification, or distribution, is prohibited without written permission from Claim Climbers.

8. Fair Use

Materials on this Website may be downloaded for personal, non-commercial use only. However, you do not gain ownership rights to any downloaded material. Citing the source of downloaded materials as required for copyrighted works is mandatory. Any other use, such as distribution, reuse, or exploitation of the content, requires explicit permission.

9. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining Terms will remain in effect. Any invalid provision will be revised to achieve a similar result that complies with applicable law.

10. Waiver

No waiver of any provision in these Terms will be valid unless made in writing by Claim Climbers. Failure to enforce any part of these Terms will not constitute a waiver of the right to enforce that part in the future.

11. Governing Law and Jurisdiction

These Terms and all matters related to the use of this Website are governed by the laws of Oklahoma, excluding its conflicts of law principles. By using the Website, you consent to the exclusive jurisdiction of courts in Oklahoma for any disputes arising under these Terms.

12. Dispute Resolution

In case of disputes under these Terms, we will first attempt resolution through a mutually agreed-upon mediator in Oklahoma. If unresolved, disputes will be submitted to binding arbitration in Oklahoma under the rules of the American Arbitration Association, with judgment enforceable in any appropriate court.

II. SERVICES

Claim Climbers provides medical evidence support services for veterans. Depending on the service purchased, Claim Climbers’ services may include medical record review, identification of potentially relevant medical evidence, preparation of a Nexus Eligibility List, coordination of intake information, provider review, drafting or coordination of nexus letter materials, delivery of completed materials, and limited post-delivery support related to understanding how the materials may be used.

Claim Climbers does not provide legal advice, medical treatment, claim filing services, claim preparation services, VA representation, accredited representative services, or Veterans Service Organization services. Claim Climbers does not act as your attorney, claims agent, VSO, medical provider, or representative before the VA. You are responsible for deciding whether, when, and how to submit any materials to the VA or any other party.

Claim Climbers’ materials are intended to support your own understanding and evidence development. The VA and other government agencies make their own independent decisions. Claim Climbers cannot guarantee that any condition will be found service connected, that any rating will be assigned, that any claim will be approved, or that any particular benefit amount will be awarded.

1. Development of Medical Evidence

Claim Climbers charges for evidence development services. We reserve the right to terminate services for any of the following:

1. Non-compliance with Claim Climbers’ policies.
2. Any actions perceived as fraudulent or unethical.
3. Failure to make timely payment.
4. Any other reason, at our discretion.

2. Schedule of Fees

Our fees are based on services rendered and agreed upon at the time of engagement. Claim Climbers does not offer refunds after services have been provided.

3. Document Submission

Claim Climbers only accepts digital file submissions through our secure, HIPAA-compliant systems to ensure the protection of sensitive information. We do not accept physical documents or submissions via mail or courier. This policy helps maintain confidentiality and streamlines our document processing.

If you require assistance with uploading your files, please contact our support team for guidance.

4. Limitations of Use

You agree that Claim Climbers’ services are confidential, proprietary, and for your personal use only. Unauthorized reproduction, distribution, or use of services in any unintended manner is prohibited and may result in termination of services.

5. Changes

Claim Climbers reserves the right to modify these Terms at our discretion. Changes will be posted on this Website, and continued use of the Website constitutes acceptance of any new Terms.

III: DIGITAL COMMUNICATION TERMS AND CONDITIONS

Types Of Communication

Claim Climbers may communicate with you via email and text message regarding the development of your medical evidence and other related services. Below are the terms governing these digital communications.

Emails

Frequency and Types

The frequency of emails you receive depends on your progress within the Claim Climbers client journey. You may receive the following types of emails:

• Transactional Emails: These emails are intended to assist you in completing specific tasks, such as uploading documents, scheduling consultations, or providing updates on the Claim Climbers process.
• Non-Transactional Emails: These emails may include general information about additional resources, services, or updates relevant to veterans.

Opting Out Of Emails

You may opt out of receiving non-transactional emails at any time. Instructions for opting out are included in the footer of every non-transactional email. Once you opt out, your email address will be removed from that program promptly. If you need further assistance in opting out, please email us at info@claimclimbers.com 

Text Messages (SMS/MMS)

Claim Climbers may use short-code text messaging to deliver transactional updates, such as reminders about appointments or the submission of required documents. 

When opted-in, you will receive messages from our 10-digit long code phone number. Text message frequency will vary. These sms/mms provide general information about additional information and consulting services that Claim Climbers may offer.

If you have trouble with a texting program, reply “HELP” to get assistance.

Delivery and Messaging Rates

Message and data rates may apply. Your wireless service provider may charge you for any messages sent to you from us and to us from you. Content may not be available through all carriers.

Participating service providers may include but aren’t limited to AT&T Wireless, Google Voice, Metro by T-Mobile, Sprint Corporation, T-Mobile, UScellular, Verizon Wireless, and Virgin Mobile.

If you have any questions about your text or data plan, contact your wireless provider.

Additional SMS/MMS Terms

Claim Climbers  is not liable for any delays in the receipt of any text messages. Delivery is subject to the effective transmission from your network operator. By opting in, you represent that you have given your accurate phone number and that you have authority to consent to receive text messages to the number provided. It is your responsibility to opt-out from the program if you change, deactivate, or relinquish your phone number.

Non-Transactional Text Messages

Non-transactional text messages may be sent using a 10-digit long code to share general updates or additional services offered by Claim Climbers.

Opting Out Of SMS/MMS

• Text JOIN to +405-674-4187 to receive Claim Climbers notifications.
• Reply or text STOP to +405-674-4187 to cancel. You will receive a confirmation that you have successfully unsubscribed.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

IIII. ADVOCATE REFERRAL PROGRAM

1. Scope of the Referral Program

Claim Climbers LLC (“Claim Climbers,” “we,” “us,” or “our”) offers a referral program through Impact Advocate the (“Referral Program”), allowing individuals (“Referrers”) to earn gift card rewards for referring new customers to Claim Climbers. These Terms govern participation in the Referral Program. By participating, you agree to comply with these Terms.

2. Eligibility

The referring party must be enrolled in the Claim Climbers Referral Program to be eligible for referral rewards. 

The Referer’s referrals must request a Claim Climbers consultation only by utilizing their referral URL link and input their personal information in the responding intake form.

Referrals must qualify for services to receive their $50 discount for being referred and pay for those services in order for the Referrer to receive the $50 referral reward.

It is not mandatory to be a client of Claim Climbers to participate as a Referral Program Member. Participants must be 18 years of age or older and legally permitted to participate. Employees, contractors and affiliates of Claim Climbers are not eligible to participate as Referrers.

 The Referred Customer must be a new customer of Claim Climbers who has not previously purchased any services. To be eligible for the reward, the Referrers referrals must pay for services within twelve months of contacting Claim Climbers (after February 17th, 2025, when the Referral Program was initiated). Individuals who referred others to Claim Climbers prior to that date are not eligible.

3. Referral Rewards and Payment

Referrers will receive a $50 gift card for each qualified referral after the Referred Customer successfully completes a medical record review purchase. Referred Customers will receive a $50 discount on their medical record review purchase. 

Referral rewards will be issued through the vendor Tango Card and are subject to their terms of service. Rewards are non-transferable, non-exchangeable, and cannot be redeemed for cash.

4. Unlimited Rewards

There is no limit to the number of rewards for qualified referred individuals. 

For those interested in referring to a greater quantity of individuals, please send an inquiry to info@claimclimbers.com to learn more about partnership opportunities or apply for our brand ambassador program.

5. Program Limitations and Restrictions

Claim Climbers will review referral data to identify any patterns or trends that may indicate noncompliance with the Referral Program’s policies and procedures. Self-referrals, fraudulent referrals, or referrals that violate these Terms will be disqualified. 

Referrers must not misrepresent their relationship with Claim Climbers, make false claims about the program, or engage in deceptive marketing practices. Claim Climbers reserves the right to investigate and revoke rewards for any suspected fraud, abuse, or violation of program rules.

6. Compliance

Referral rewards must comply with all applicable laws and regulations, including anti-kickback laws, anti-bribery laws, and the Stark Law. 

Claim Climbers will conduct regular compliance audits of the Referral Program to ensure that it complies with all applicable laws and regulations.

Participants must not engage in any activity that could be considered fraudulent, misleading, or deceptive when promoting the Referral Program. 

Participants in the Referral Program will be provided with reporting mechanisms to allow them to report any concerns or potential violations of the Referral Program’s policies and procedures.

7. Privacy and Data Usage

By participating in the Referral Program, Referrers and Referred Customers acknowledge that their information may be shared with Impact Advocate for program administration purposes. 

Claim Climbers does not control the privacy practices of Impact Advocate. Please review Impact’s Privacy Policy for details on how they collect, use, and store data.

8. Limitation of Liability and Indemnification

Claim Climbers is not responsible for any issues, delays, or errors in issuing rewards through third-party providers, including Tango Card. Please review the Tango Card Terms of Service and Tango Card Privacy Notice for more information.

 Participants in the Referral Program agree to indemnify and hold harmless Claim Climbers LLC, its officers, employees, legal representatives, licensors, and agents from any claims, damages, liabilities, or expenses arising from their participation.

Claim Climbers makes no guarantees regarding the availability, reliability, or functionality of the Referral Program.

9. Governing Law and Jurisdiction

These Referral Program Terms and all matters related to participation are governed by the laws of the State of Washington, excluding its conflicts of law principles. By participating in the Referral Program, you consent to the exclusive jurisdiction of courts in Washington for any disputes arising under these Terms.

10. Dispute Resolution

In case of disputes under these Terms, we will first attempt resolution through a mutually agreed-upon mediator in Washington. If unresolved, disputes will be submitted to binding arbitration in Washington under the rules of the American Arbitration Association, with judgment enforceable in any appropriate court.

11. Changes

Claim Climbers reserves the right to modify, suspend, or terminate the Referral Program at any time without prior notice. Changes will be posted on this Website, and continued participation in the Referral Program constitutes acceptance of any new Terms.

12. Record Keeping and Tax Obligations

Claim Climbers will maintain records of all referrals and incentive payments made through the Referral Program, including the dates of referral, eligibility criteria met, and incentive payments made. 

Participants in the Referral Program may have tax obligations related to any incentive payments received. It is their responsibility to comply with all applicable tax laws and regulations.

Claim Climbers may be required to report any incentive payments made to participants in the Referral Program to the appropriate tax authorities. Participants may also be required to report any incentive payments received on their tax returns. 

Claim Climbers may be required to withhold taxes from incentive payments made to participants in the Referral Program in accordance with applicable tax laws and regulations. 

Participants in the Referral Program are advised to seek tax advice from a qualified tax professional to ensure compliance with all applicable tax laws and regulations. 

Claim Climbers will maintain accurate and complete records of all incentive payments made through the Referral Program for tax reporting purposes.

13. Referral Program Questions

For any questions regarding the Referral Program, please contact us at: https://www.claimclimbers.com/contact/

V: PRIVACY AND SECURITY

Please note that text messaging and email are not encrypted methods of communication. To enhance your privacy and security, we recommend using a password-protected mobile device and enabling encryption if available.

For more details on how Claim Climbers collects, stores, uses, and shares your information, please refer to our Privacy Policy.

VI: Contact

If you have any questions, comments, or concerns, please email us at info@claimclimbers.com.  Or you may write to us at:

Compliance Officer

Claim Climbers LLC

407 Pine St. 

Floor #1

Mount Vernon, WA 98273