Records Specialist – Now Hiring

(Full-Time Position)

Location: (Mount Vernon, WA or USA Remote Options)

Company Overview:

Claim Climbers specializes in providing nexus letters to US military veterans, helping them strengthen their VA disability claims. Our mission is to support veterans by offering personalized services and ensuring they receive the benefits they deserve.

Job Description:

Claim Climbers is seeking a highly organized and detail-oriented Records Specialist to join our team. In this role, you’ll be responsible for efficiently managing and maintaining veterans’ medical records, ensuring timely and accurate processing as part of our Medical Evidence Team. The ideal candidate will excel in account management, demonstrate exceptional organizational skills and meticulous attention to detail, and possess a strong passion for supporting veterans. Previous military experience or familiarity with veteran services is a plus.

Key Responsibilities:

• Receive, organize, and upload client medical records into the company’s systems, ensuring files are accurately named, categorized, and accessible for review.
• Monitor incoming record submissions and follow up with clients as needed to collect missing or incomplete documentation.
• Coordinate with internal teams (including the medical review and customer service departments) to ensure timely record processing and status updates.
• Audit records for completeness, legibility, and relevance to the client’s claim, flagging any discrepancies or issues for further review.
• Track and manage client file progress using internal tools and CRM systems, updating statuses and notes in real time.
• Perform other duties as reasonably requested by the Employer.

Qualifications:

• Proven experience in administrative roles, record management, or similar positions.
• Strong organizational skills and meticulous attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and standard office tools.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of medical terminology and experience with medical document handling is a plus.
• Former military service or experience working with veterans is a plus.
• Commitment to helping veterans secure the benefits they deserve.

Performance Expectations:

• Maintain accurate and organized medical records.
• Effectively communicate with clients and internal team members regarding record statuses.
• Meet established productivity and quality benchmarks.
• Demonstrate professionalism and confidentiality in all interactions.

Benefits:

• Flexible work hours.
• Remote work opportunity.
• Competitive salary and benefits package.
• Supportive and growth-oriented team environment.
• Opportunities for professional development.

Work Environment:

• Remote work setup.
• Required equipment: Reliable internet connection, computer, and phone.
• Proficiency with standard office software and CRM tools.

Training and Onboarding:

• Comprehensive training provided.
• Ongoing support and development opportunities.

Equal Opportunity:

Claim Climbers LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply:

If you are passionate about helping veterans and meet the qualifications listed above, we would love to hear from you. Please apply today on our Career Opportunities page.

Application Deadline: Applications will be accepted until the position is filled.